Careers

Terra Firma Values:

• CONNECTION - Unveils a sense of purpose, builds self esteem, and cultivates empathy in ourselves and others.

• GROWTH - Isn’t always linear but should be celebrated when it shows up.

• FUN - Nurtures creative expression, problem solving skills, and overall wellness for everyone.

Summary:

As a Front Desk team member, you’re the first face guests see when they walk through our doors! Your role is all about creating a welcoming, supportive, and fun environment for our climbing community. Whether you’re working solo or with the team, you’ll help keep the gym running smoothly, provide top-notch customer service, and ensure everyone has a safe and awesome experience.

Responsibilities & Duties:

• Greet every customer with a smile. Be kind. Show them you care.

• Sell memberships and day passes, comfortable with working on a register.

• Manage member accounts and assist with inquiries

• Give safety tours for all new climbers.

• Complete daily cleaning tasks.

• Fit and sell climbing shoes and gear.

• Restock food, shoes, and clothing daily.

• Enforce gym rules to ensure a safe environment.

• Attend monthly staff meetings.

Customer Service:

• Lead with exceptional customer service — anticipate needs, engage with guests, and make every visit awesome for new and returning climbers.

• Prioritize members while ensuring all guests feel valued and supported.

• Take initiative, step up when needed, and always look for ways to improve the experience for our community.

Requirements:

• Basic knowledge of bouldering and climbing culture.

• Customer service experience.

• A go-getter attitude — take initiative and stay productive during downtime.

• Strong communication and teamwork skills.

Compensation:

• $14/Hour

• Free Terra Firma Membership

• Industry pro deals and in-gym retail discounts.

Apply:

Send Resume and Availability to Courtney@climbterrafirma.com